5 Tracking Features in Field Service Management Technology

Field service management software is an incredibly valuable tool for companies who are managing a number of field service employees. There are a ton of features available through field service management software that make field worker’s jobs easier and helps office workers manage documents and forms from the field more easily.

Most importantly, however, is the amount of time that is saved through the use of field service management software. Time is money, and this software saves time every step of the way.

1. Travel time

A huge time waster is unoptimized routes, both individual and multiple. That is to say, when a field worker needs to get from one place to another, they should take the most efficient route in order to save time and resources. However another way that routes can be optimized is to organize all routes throughout the day so that field workers are targeting specific areas, or working their way naturally from one area to another, rather than travelling back and forth, crossing paths with other field workers, or having multiple field workers ending up in one area when their services are required elsewhere as well.

2. Time fixing human error

Because field service management software increases the organization and accuracy of field work and all related functions and processes in a company, there is a massive reduction in human error. As such, employees – both in the field and in the office – are able to spend significantly less time working to fix and sort out errors that have been made. Of course, this also allows employees to spend that time working on other productive tasks, which creates a ripple effect that speeds up the time required to complete certain responsibilities.

3. Time spent with customers

Due to features in field service management software like route optimization, automated client notifications, automated forms, and numerous other features, field employees need not spend more time than necessary on each job throughout a day, which allows for the maximum number of clients to be reached. By using this software, companies are able to minimize the amount of time spent with each individual client, while maintaining a high level of customer satisfaction.

4. Time dealing with documents

Paper documents are hard to get from point A to B while in the field. Field service management software allows for documents to be created and filled out electronically, and then delivered immediately to whomever is going to take care of them from there. It means the next step in a work order’s cycle can be taken care of immediately, as opposed to on a one-day delay due to document delivery times.

This system also works the other way too, if a field employee requires a document while in the field in order to assist a client, for example, the document can be retrieved immediately which means, for the purposes of this example, that the field worker would not have to return to that client to complete the job. There are many examples where immediate document sending and retrieval significantly decreases processing times.

5. Time on communication

With employees working both in and out of the office, communication is key to ensuring optimized efficiency of the company’s processes. Some field service management software includes communication tools like instant messaging. These tools can speed up the communication process, which allows for immediate problem solving and facilitates field workers’ abilities to adapt quickly to change. If instant communication is unavailable, unexpected events can cause a huge disruption in the work day. But with a more fluid communication system, both field and office employees are able to handle changes, problems, and questions with ease.

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