If your business doesn’t have an IT department in place, you might be wondering whether you should assemble one, or simply outsource your IT support.
Although having your own IT expert or team in-house can sound tempting, you should know that it usually requires a lot of resources. Unless you have the money, the time, the knowledge, and the space to add an IT department to your business, outsourcing these services might be a better idea.
In fact, there are even many benefits to relying on a third-party for IT support if you own a small or medium sized business.
See for yourself how these 7 benefits of outsourcing IT support could simplify your life:
Benefit #1: You can save money on IT costs
If you train one or more people to form your in-house IT department, you will have to pay these employees full-time, even if you don’t require their services every single day. And if you hire a top IT talent, you can expect to have to pay them a high salary.
When you run a small business with a limited budget, outsourcing your IT support is an easy way to save some money. You will only be paying for the services you need, when you need them, without breaking your budget.
Benefit #2: You will receive IT support from a team of experts
Having an IT expert on your side is a great benefit of outsourcing IT support. When you choose to outsource your IT support to an experienced third-party, you will have an entire team of dedicated experts at your service.
And you can count on these IT experts to be passionate about what they do, and to keep acquiring new skills and knowledge.
Of course, you could also hire an IT specialist to work for you in-house. But even if they are very talented, their experience and expertise would be no match to an entire team working together to provide you with the support your business needs.
Benefit #3: Your employees will be free to focus on what they do best
Training one of your current employees so they can work on your IT support can seem like a good idea. But unless that chosen employee has some previous experience or is really dedicated to learning how to do this job properly, they will not be able to provide you with the same level of quality services as an experienced third-party.
Outsourcing IT support allows your current employees to focus on what they do best, instead of spending some of their time trying to take care of your IT infrastructures with limited knowledge and skills.
Benefit #4: Your IT support will be operating 24 hours a day
Depending on the IT services provider you choose, you might be able to get the support you need 24 hours a day, 7 days a week. If you encounter an issue that needs to be addressed as soon as possible, it will be. Your IT support team will be available to come to your rescue.
If, on the other hand, you rely on one of your employees for IT support, you might have to wait for them to come to the office the following day so you can get their help.
Benefit #5: Your outsourced IT team will provide you with the latest technology
Is the technology you use up-to-date? Or do you know you need to implement new infrastructures and systems, but you lack the resources to do it?
When you outsource your IT support, you can count on your service provider to always use the latest technology. The dedicated team working for you will also be able to implement the hardware and systems you need to stay updated and competitive.
Benefit #6: Your business will be protected from cyberattacks
A cyber security attack could cost you a lot of money, and could even put you out of business. This is why being aware of the latest security threats, as well as of the ways to protect your business from them, is crucial.
Fortunately, IT experts know how to deal with these threats. They can help prevent cyberattacks, reduce the risks, and help your business recover if the worst should happen.
If you want to be safe and to protect your customers’ data, you need IT professionals on your side.
Benefit #7: Your business will always comply with the latest IT regulations
Every business is at risk of being targeted by cybercriminals. And every business needs to stay in compliance with ever-changing rules and regulations.
These regulations are in place to help reduce the risks of cyberattacks and data theft, and you must comply with them. Fortunately, IT support providers are aware of the latest regulations, and will help you stay in compliance.
As you can see, outsourcing your IT support can really benefit your business by keeping you and your customers safe, helping you save time and money, and giving you access to a wealth of resources you might not be able to assemble on your own.